Your Privacy Rights
YesHelp may be the Controller or Processor of your personal data provided to us by you or collected by us from you during your use of the website and/or applications, as outlined below. If you use the YesHelp service, you consent to this policy and the use/sharing of your personal data as described herein. You have the choice to opt-out of sharing your data, as described below, and control how we use and share your data.
Information Collected and Received
YesHelp may collect or receive personal information about you, including, but not limited to, username, password, first and last name, email address, street address, photo, government identification, gender, occupation, and interests. You can choose what information you want to share with YesHelp, however if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the YesHelp website and/or application. We collect personal information from you at several different points, including but not limited to the following:
when we correspond with you;
when you visit the website and/or application;
when you register as an end-user of our service and an account is created for you;
when you provide information, such as survey information;
when you contact us for help; and
when the website and/or application sends us error reports or application analytics data.
YesHelp does not require you to include sensitive information (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic data, biometric data, data concerning health or data concerning sexual orientation). In the event that you provide such sensitive information as listed above you acknowledge that you have provided YesHelp explicit consent to receive such information.
Lawful Basis for Processing
We will only collect and process your personal data where we have lawful basis. Our lawful basis include consent (where you have given it), where processing is necessary for the performance of a contract with you, and for the purposes of our legitimate interests or the legitimate interests of our third parties, provided that such interest does not outweigh your rights and freedoms. Examples of legitimate interest include but are not limited to: (i) complying with applicable law, (ii) protecting against security or other threats, (iii) administration of our business interests, including improvements and enhancements of our business, and (iv) user relationship issues.
Your Rights: Access, Correction, Deletion
We retain the personal data that you provide to us when you registered with the YesHelp website and/or application or any other information that you volunteered while using the website and/or application for (i) as long as your account is active or (ii) otherwise for a limited period of time as long as we need to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We retain any information provided as described in the Uses of Information below.
You have the right to request access to the information that YesHelp has on you. You can do this by contacting us at email@example.com. In order to comply with your request, we may have to verify your identity. If you believe that the information that we have about you is incorrect, you are able to contact us at firstname.lastname@example.org with the change request. Any data that is no longer needed for the purposes specific below will be deleted. You have the right to request the deletion of any personal data that we have on you. If you wish to do so, please contact us at email@example.com. Note that YesHelp may not be able to delete any depersonalized data on you.
How We Use Your Information
YesHelp may use personal information that we collect about you to:
deliver the products and services that you have requested;
manage your relationship and provide you with support;
perform analysis about your use of the website and/or application;
communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you;
enforce our terms and conditions and other agreements between YesHelp and you;
manage our business;
respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, or as otherwise required by law; and
perform functions as otherwise described to you at the time of collection.
How We Share Your Information
(a) Personally Identifiable Information. YesHelp will never sell your email address or any other personally identifiable information, to any third party without your permission. In the event you provide shelter to other users, your information will be provided to Zurich for insurance purposes. We may also provide, or otherwise permit access to, or receive, your information by third-party services, such as information received from Facebook, LinkedIn, Microsoft or Google, and information provided to Stream or Intercom. We may store personally identifiable information in locations outside the direct control of YesHelp (for example, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our websites and/or applications (such as posting comments, reviewing items, etc.) will be available to others. Except as described in this Section, we will not disclose your personally identifiable information to any third party except consultants working on our behalf, without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. From time to time, we may partner with companies based on the interests of our users. These partner companies will never see your email address or any other information that could identify you or be used to contact you directly.
(b) Non-Personally Identifiable Information. The YesHelp site registration form may require users to give YesHelp contact information (such as your name and email address) and demographic information (such as your zip code, age, or income level). YesHelp uses your contact information from the registration form to send you information about YesHelp and promotional material from some of YesHelp’s partners.
Your contact information may also be used to contact you when necessary. YesHelp may use demographic and/or profile data to tailor your experience on the YesHelp website and/or applications, show you content that YesHelp thinks you may be interested in, and display content according to your preferences. The demographic and profile data will be shared with third parties ONLY on an aggregate basis.
Furthermore, YesHelp shall have the right to retain records of all data pertaining to use of the website and applications including, but not limited to, usage, activity logs, and click-throughs. YesHelp may disclose such data to third parties provided it is grouped with other YesHelp users’ data and is presented in an aggregate form.
(c) We May Be Required to Share Your Information. YesHelp reserves the right to disclose information when required by law, such as by a subpoena or other legal proceedings. YesHelp may also disclose your information if we reasonably believe it necessary to (i) comply with requests of law enforcement or other applicable law; (ii) to enforce any agreement between you and us; (iii) to protect the security and integrity of our site, applications, or services; and/or (iv) to protect us, our users or others.
(d) What Happens in the Event of a Change of Control: We may be involved with an acquisition or divestiture of our business, products or services. Information we maintain including names and email addresses, and other information related to the YesHelp service may be sold or transferred in connection with such transaction. We may also sell, assign or otherwise transfer such information in connection with a sale of all or substantially all of our business or assets. You will be notified via email and/or a notice on our site of any applicable change in ownership or uses of your information.
(e) Behavioral Targeting / Re-Targeting. We allow advertisers to display advertising on our sites and applications. Our advertisers may use technology such as cookies to gather information about your activities on multiple sites in order to provide you advertising based upon your activities and interests. The only way to opt out of the collection of any information through cookies or other tracking technology is through the settings in your browser or mobile device. Please review your browser or mobile device information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access the YesHelp service, websites and/or applications on your mobile device, you may not be able to control tracking technologies through the settings. For more information, see the Cookies Section below.
(f) Testimonials. We may also disclose, on an anonymous basis, statements made by our users. However, with your consent, we may post your testimonial along with your name. If at any point you wish to update or delete your testimonial, please contact us at firstname.lastname@example.org.
How We Store and Process Your Information
The information collected by YesHelp may be processed and/or stored in the United States, European Union Member Nations, Canada, or any other country in which YesHelp or its affiliates or service providers maintain operations. YesHelp may transfer information that we collect, including personally identifiable information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction of domicile to other countries or jurisdictions. If you are located in the European Union or other regions with laws restricting transferring of data, please note that we will comply with laws applicable to us.
We want to make you aware that pursuant to the EU Data Protection Laws, under some circumstances, YesHelp may act as a Processor or Subprocessor, and not a Controller with respect to any personal information collected on behalf of a controller.
If you are a controller who uses our services and you collect personal information on citizens within the European Economic Area, we ask that you contact email@example.com to request a Data Processing Addendum (“DPA”). This DPA implements the GDPR’s Article 28 terms for processors and also incorporates the European Commission’s Standard Contractual Clauses (processors) of 2010 (also known as “model processor clauses” or "SCC 2010”) to facilitate the lawful transfer of Personal Data from the EU to outside of the EU, where necessary and as required.
How We Protect Your Information
YesHelp is concerned with protecting your privacy and data, and therefore we use industry-standard technologies when transferring and receiving consumer data exchanged between YesHelp and other companies to help ensure its security. This site has security measures in place designed to protect the loss, misuse and alteration of the information under YesHelp’s control. YesHelp’s servers are backed up regularly and protected by security systems. However, we cannot ensure or guarantee the security of any information you transmit to us or guarantee that your information on the YesHelp service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. If you have any questions about security on our website and/or application, you can contact us at firstname.lastname@example.org. We may use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Global Positioning System
Global Positioning System (GPS) tracking technology may need to be enabled in YesHelp products and services in order to determine the location (latitude and longitude) of users of the YesHelp products and services. You acknowledge and consent to the use of this technology. To reject the use of this technology contact email@example.com, however note that this technology and its applicable information is used in conjunction with YesHelp’ applications and therefore some or all elements of the YesHelp’ website and/or application may not be accessible to you. This information is transmitted to YesHelp, YesHelp’s users, and select contractors. YesHelp does not provide this information to any other third party.
YesHelp may create links to other web sites. YesHelp will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual's right to privacy. However, many other sites that are not associated or authorized by YesHelp may have links leading to our site. YesHelp cannot control these links and YesHelp is not responsible for any content appearing on these sites.
We do not knowingly collect any information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us. If we discover that a person under the age of 18 has provided us with any personal information, we will use commercially reasonable efforts to delete such person's personal information from all YesHelp systems.
Your California Privacy Rights
YesHelp does not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the website and/or application.
If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us by sending an e-mail to firstname.lastname@example.org.
Our website and/or application are not intended to appeal to minors. However, if you are a California resident under the age of 18, and a registered user of our website and/or application, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted.
To make such a request, please send an e-mail with a detailed description of the specific content or information to email@example.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
Under California law, California residents who have an established business relationship with us may opt-out of our disclosing personal information about them to third parties for their marketing purposes
International Transfer of your Personal Information
The website and/or application is hosted in Canada. Personal information that we collect from you may be stored and processed outside of the European Union. If you are accessing the website and/or application, you need to understand that by accessing our website and/or application, you consent to the transfer of your personal information from your country. Please be advised that the applicable law may not offer the same privacy protections as the law in your jurisdiction.
Successors and Assigns
The YesHelp site provides users the opportunity to opt-out of receiving communications from YesHelp, except transactional correspondence. To opt-out of receiving our communications, you can send email to firstname.lastname@example.org.